FAQs

FraudLabs Pro Fraud Detection

FraudLabs Pro fraud detection helps to protect merchants' online stores from payment frauds. It reduces chargebacks and improves revenues. Its comprehensive and advanced algorithm engines validate all elements such as geolocation, proxy, email, blacklist, credit card, transaction velocity and others to unveil fraud orders accurately.
FraudLabs Pro is suitable to be used in any size of business, ranging from startup business to enterprise, provided you are accepting online payment and would like to minimize the fraud risks.
Yes. No hidden costs and no credit card information needed. You can enjoy up to 500 free order validations per month absolutely free! Sign up now.
Yes, you can sign up for a free Micro Plan for evaluation. If you would like to evaluate a higher plan, please contact us at support@fraudlabspro.com for special arrangements.
If you are using a free Micro plan, you can only have one plan linked to an account. However for commercial plan subscribers, you can link multiple plans under a single account for centralized management.

We only accept online credit card payment, namely VISA and MASTERCARD, via our website.
Please visit developer page for technical details.
No. FraudLabs Pro only comes with the monthly subscription option.
The monthly subscription is effective from the date of the subscription for a period of one month. For example, subscription on January 3, 2020 will expire on February 2, 2020.
You can upgrade the plan in the merchant account area at the Account->Licenses page. After you have completed the payment, the new subscription period will be activated instantly with the new expiration date, 1 month from the upgraded date. The unused credits of your previous plan will be added into the upgraded plan for the initial month.
You can downgrade the plan in the merchant account area at the Account->Licenses page. However, please note that the plan downgrade will not take effect immediately, it will only happen after your current subscribed plan expires.
You cannot cancel the plan, but you can downgrade it to the free Micro plan. If you do not need the account anymore, you can cancel the account in the merchant account area at the Account->User Details page. Please note that there is no refund to the unused credits for account cancellation.
The plan will be automatically renewed when it expires. It is the system default setting and you are not able to disable it.
The auto-renewal will be triggered one day (T-1) before the expiration date (UTC), between 01:00 (UTC) and 02:00 (UTC).
You can still continue using the validation service for a grace period of 8 days, counting from the expiry date (inclusive, T+7). During this grace period, our system will perform a daily payment retry using your registered credit card. You are required to resolve the card issues within this grace period. Thereafter, the fraud validation will be halted.
If you are subscribed to a Micro plan, the fraud detection service will be halted once the credits are all used up. However, if you are subscribed to a commercial plan, the Auto-Recharge feature will be triggered to immediately renew your current plan, by charging your registered credit card, to replenish the credits. The Auto-Recharge is the system default feature to ensure no disruption to the fraud detection service. If you wish to disable the Auto-Recharge feature, please email us at support@fraudlabspro.com.
Our system will proceed to replenish your credits to ensure no disruption to the fraud detection service. You can continue using the service for a grace period of 4 days, counting from the day of auto-recharged (inclusive, T+3). During this grace period, our system will perform a daily payment retry using your registered credit card. You are required to resolve the card issues within this grace period. Thereafter, the fraud validation will be halted.
Yes, we will notify you via email if the available credits fall below the 10% threshold.
The system will automatically renew the current plan to replenish the credits if the credits ran out before the next renewal.
We do not provide chargeback insurance or chargeback protection. FraudLabs Pro prevents chargebacks by leveraging machine learning and big data. We strongly believe that credit card frauds can be avoided effectively with the sharing of responsibility among e-commerce merchants, payment gateways and fraud screening service providers.
FraudLabs Pro will keep the transaction data for up to 2 years for the fraud analysis and report display.