FraudLabs Pro tracks the changes of the BigCommerce Order status, and update FraudLabs Pro transaction status accordingly. Either you explicitly alter the order status in BigCommerce, or an automated changes as part of the BigCommerce process flow, this change event will be tracked by our system for transaction status update. Below are the changes made to FraudLabs Pro transaction status for each event:
FraudLabs Pro will mark the transaction status as Approved if an order status changed into:
- Shipped
- Completed
FraudLabs Pro will mark the transaction status as Rejected if an order status changed into:
- Refunded
- Canceled
- Declined
- Disputed