You can stop a suspicious order from completing the payment process by using the FraudLabs Pro add-on. By stopping the payment at an earlier stage, it can free you from the hassle of refunding the fraud order and getting charged with unwanted processing fees from the payment gateway. This article […]
What is New Domain Name?
FraudLabs Pro will screen the email domain of a transaction to determine if this email was coming for a new domain or not. To explain further, if test@example.com was the email address supplied, then example.com was the email domain that will be used for the domain checking. How’s FraudLabs Pro […]
How to check billing address against shipping address
FraudLabs Pro enables you to compare the billing address against shipping address in 5 different ways, namely By street address By city name By region name By ZIP/Postal code By country Those rules are available under the Address Validation section accessible on your merchant area. Below are the screenshot of […]
How to flag an order for review by SKU information on Shopify Platform
FraudLabs Pro has introduced 2 new validation rules enabling merchants to flag an order for review by using the SKU information. These new rules are categorized under Transaction Validation and they are called “Product SKU” and “SKU Quantity”. At present, these rules are only available for the Shopify platform. Product […]
How to install FraudLabs Pro in WooCommerce
FraudLabs Pro plugin is a fraud prevention module to help merchants screen incoming orders for payment fraud. The plugin validates the incoming order details in real-time – it takes only a fraction of a second to complete the screening. Right after the validation, the plugin will produce a comprehensive fraud […]
How to blacklist shipping address
What should you do if you discovered some suspicious shipping addresses that you want to prevent them from future ordering? You can blacklist them in the FraudLabs Pro. Once the shipping addresses were blacklisted, you can add the validation rule to flag the blacklisted address for review or reject. How […]
How to enable order canceled email notification for Shopify
By default, FraudLabs Pro will not instruct Shopify to send email notification to your buyer when an order was marked as cancel. The cancel mean the order was rejected by FraudLabs Pro. However, if you think it’s necessary to automatically notify the buyer of the cancellation event, you can easily enable […]
What to do next after the Shopify App installation?
Alright, I have successfully completed the FraudLabs Pro App installation on the Shopify platform. What should I do next? Well, basically you could choose to do ‘nothing’ at all, as the App is already protecting your e-commerce store from payment fraud. Having said that, there are a few items you […]
How to view the validation details of an order on Shopify
FraudLabs Pro enables merchants to view the validation details right from the Shopify platform. Below are how you can access to the validation details. Alternatively, you may also access the validation details on the FraudLabs Pro merchant area at http://www.fraudlabspro.com/merchant/login On your Shopify platform, click on an order to view […]
New Validation Rule: First Time Buyer
We have received many requests from merchants for the ability to flag first time buyers for review, while letting returned customers go through without validation needed. We agreed that this is a very good input and could also be an important rule for many industries, for example, the digital download, […]