Auto-Recharge is a feature that is only available for the paid plans to ensure no disruption to the fraud validation service. It will be automatically triggered when your subscribed plan runs out of credits, by renewing your existing plan to replenish the credits. We recommend that you regularly monitor your […]
What is 3D Secure and why you need this as an online merchant
Intro If you’ve used a Visa card before, you might have noticed something called Verified by Visa/Visa Secure. Or for a MasterCard user, you would have seen what’s called SecureCode. Those are brand names for the 3D Secure payment authentication protocol for debit/credit cards. What is 3D Secure? 3D Secure […]
Why do chargebacks happen?
Intro Chargebacks are disputed transactions filed by credit card users. It is a form of consumer protection for the buyers so that they can get their money back if there is any fraud involved. As a merchant, you should aim to keep chargebacks to a minimum since you may get […]
Managing risks from data breaches
Intro Data breaches are getting quite common these days. Huge organizations like banks and e-commerce sites are frequent target of breaches. Even the best security measures fail when the human factor is involved. Employees or contractors are often the cause of most breaches. Sometimes it’s as simple as not encrypting […]
What is Warning Title and Message in WHMCS settings?
FraudLabs Pro enables you to display a descriptive or follow up message to the buyers if their orders flagged as fraud (when you configure a rule with REVIEW or REJECT action). This message can be used as the measure to re-engage the legitimate buyers for further verification, for example, to […]
How to ignore test card from validation
FraudLabs Pro will automatically flag the order as high risk if the test card numbers (for example, 4242424242424242) was found in the order transaction. This is because in reality, legitimate clients will not submit their orders using a test credit card. However, we do understand that you may need to […]
What are the differences between FraudLabs Pro built-in and external edition for WHMCS?
FraudLabs Pro has been integrated into WHMCS as part of the official release from version 7.7 onwards. This integrated edition was developed and maintained by WHMCS technical team. However, you may also aware that there is an external edition of FraudLabs Pro external plugin available for download on the WHMCS […]
How to trace the blacklisted record of a transaction
If you happened to notice your order transaction was marked with the blacklisted flag, this could mean that some of the elements had been previously blacklisted, either by you or the Global Merchant Network. The possible blacklisted elements include IP address, email, credit card, device, shipping address and phone number. […]
How to reject the order coming from specific IP domain
You can create a validation rule to reject the orders that were originated from specific IP domain names. The IP domain is the domain name derived from the visitor’s IP address of the visitor who visited your website. You can visit the IP lookup tool to learn more about your […]
Using Postman to call FraudLabs Pro Order Screen API
Intro Postman is a development tool you can use to test the calling of an API. We will demonstrate how to configure Postman with the FraudLabs Pro Fraud Detection API Swagger configuration to easily setup the request to the API. Pre-requisites First of all, you will need to download the […]